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Car Service Marketplace Platform

Carnic

Urban Company for Cars

A comprehensive car service marketplace connecting car owners with verified garages. Book services, get emergency roadside assistance, track orders in real-time, and manage your garage business - all in one platform.

Car Services Garage Management SOS Emergency Real-time Tracking
Service
Categories
3
Applications
SOS
Request flow
Carnic Garage Dashboard
Carnic Garage Orders
Carnic Wallet
Garage Partner App

Project scope & evidence

What the Carnic project shows.

Car owners need to request a service while garages need to manage the work behind it.

The represented work

Sagiam’s project screens cover service selection, quotations, checkout, order progress and garage-partner operations.

A useful design decision

Customer and garage journeys have separate responsibilities. A quotation and approval step helps explain additional work before it proceeds.

Technology and status

The existing implementation notes identify an Android garage app, Angular web interfaces and Node.js services. Current production availability and measured outcomes are not verified here.

Carnic service-selection interface; shown to explain the project workflow.
Carnic service-selection interface; shown to explain the project workflow.

Planning something similar?

We can use these journeys to discuss your users, business rules and integrations. Your scope and delivery plan will be agreed separately.

Project context

The project at a glance

01

The need

Connect car owners, garages and technicians through a service-booking platform with different responsibilities for each user.

02

Sagiam’s role

App and web journeys for service selection, quotations, checkout, order tracking and garage management, as shown in the project screens.

03

What to explore

The screens below show how customer requests and garage operations fit together. The case study documents functionality rather than claiming business growth results.

The Problem

Challenges in Car Service Industry

The traditional car service ecosystem is fragmented, opaque, and inefficient

Finding Reliable Garages

Car owners struggle to find trustworthy, verified garages with transparent pricing

No Price Transparency

Hidden charges, inconsistent pricing, and surprise bills after service completion

Emergency Breakdowns

No reliable Roadside assistance requests when cars break down unexpectedly

Garage Digital Presence

Local garages lack online visibility and struggle to reach new customers

Long Wait Times

No proper scheduling system leads to long queues and wasted time

Quality Assurance

No standardized quality checks or warranty on services performed

Carnic Service Selection
Carnic Checkout
The Solution

Three-Way Marketplace

Carnic creates a seamless ecosystem connecting all stakeholders in the car service industry through dedicated applications.

For Car Owners

Easy booking, transparent pricing, quality assurance, and emergency assistance requests through web platform

For Garages

Digital presence, customer reach, order management, employee tracking, and wallet system via mobile app

For Technicians

Organized work assignments, location tracking, earnings management, and SOS response capabilities

Key Features

Powerful Platform Capabilities

Comprehensive features for seamless car service management

Service Booking

Browse service categories including periodic maintenance, AC repair, tyres, denting, detailing, and more

SOS Emergency

Roadside assistance requests for breakdowns, flat tyres, battery issues, accidents, and towing services

Real-time Tracking

Track technician location during pickup, monitor order status, and get live updates via Socket.IO

Wallet System

Separate COD and online wallets, commission management, easy withdrawals, and transaction history

Price Quotation

Transparent additional work quotes with photo evidence, customer approval workflow, and fair pricing

Employee Management

Add technicians, assign to orders, track performance, manage profiles, and monitor attendance

Flexible Arrival Modes

Choose between Pickup Service, Self Drop at garage, or Doorstep Service for select services

Razorpay Payments

Secure online payments via Cards, UPI, Net Banking, Wallets, or Pay After Service option

OTP Verification

Secure car handover with OTP verification, to record the handover step

User Web Platform

Car Owner Experience

Seamless service booking and order management through responsive web application

Select Car Brand

Select Car Brand & Model

Service Selection

Browse & Select Services

Checkout Process

Easy Checkout & Payment

Order Tracking

Real-time Order Tracking

My Orders

Order History & Management

Garage Partner App

Garage Management Made Easy

Powerful mobile app for garage owners to manage orders, employees, and earnings

Carnic Splash

Splash Screen

Order Management

Order Management

Dashboard

Analytics Dashboard

Wallet

Wallet & Earnings

Employees

Employee Management

How It Works

Service Booking Flow

Simple steps from booking to service completion

01

Select Service

Choose your car brand, model, fuel type and select from the available service categories

02

Book Time Slot

Pick arrival mode (Pickup/Self-Drop/Doorstep), select date and convenient time slot

03

Track Progress

Real-time tracking from garage assignment to service completion with OTP verification

04

Get Delivered

Car delivered back, pay online or after service, rate your experience

Technology

Built With Modern Stack

Enterprise-grade technologies for scalability and performance

Backend

Node.js, Express.js, Socket.IO for real-time features

Database

MongoDB with geospatial indexing for location queries

Web Apps

Angular for Admin Panel and User Web Application

Mobile App

Native Android (Java) for Garage Partner App

Google Maps

Location & Tracking

Razorpay

Payment Gateway

Firebase

Push Notifications

Ready to Build Your Car Service Platform?

Get a similar marketplace solution customized for your market with our proven technology stack

Access Controls
Support Options
Handover Agreed
Planning a similar product?

Start with the users and their next step.

These screens show this project’s scope. Your features, integrations and delivery plan will be agreed around your requirements.

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What the Carnic work demonstrates.

Car owners, garage teams and operators. Customer service selection, booking, quotation and garage order-management screens.

  1. Choose a service
  2. Request a booking
  3. Review the quotation
  4. Track service work

Represented scope

Customer service selection, booking, quotation and garage order-management screens. The case-study screens and feature explanations describe the represented product areas.

The decision behind the workflow

Customer requests and garage decisions need to stay connected across the service journey.

Qualitative outcome

The represented interface brings these tasks into a connected product journey. This is a description of the software experience, not a measured increase in customers, revenue or efficiency.

Evidence: the original project screens and feature descriptions on this page. Public availability, delivery dates and measured business results are not established by interface screenshots. Approximate delivery period: not confirmed for publication. Technology and integration descriptions refer to the represented project, not guaranteed support in every new scope.

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