Customer Assistance
Support approved questions and route complex requests to the team.
Use AI-assisted workflows to support product discovery, personalize recommendations, follow up on abandoned carts, and help customers throughout the buying journey.
Automated Workflows
Reduce repetitive sales and support tasks
Customer Assistance
Help shoppers outside normal business hours
Connected Journeys
Coordinate chat, email and follow-ups
Example capabilities
Illustrative example. The workflow shown does not represent guaranteed or typical business results.
Important: Examples, conversations, dashboards, charts, brands, products, prices, revenue figures, and performance data shown on this page are illustrative unless expressly identified as verified customer results. Actual results vary based on store traffic, products, pricing, implementation, integrations, data quality, customer demand, marketing activity, and other factors. Sagiam does not guarantee sales, revenue, conversion rates, cart-recovery rates, staffing reductions, or return on investment.
Explore a sample conversation showing product discovery, relevant suggestions, and a handoff to a configured checkout flow.
StyleStore AI
Product demo
Use the shopper’s question and available catalog information to suggest relevant products
Suggests complementary products that actually match customer needs
Supported integrations can guide customers toward an available checkout flow
This is an illustrative conversation using sample products, prices, customer messages, and order data. Actual integrations and capabilities depend on the customer’s ecommerce platform and implementation.
See how browsing, catalog and cart context can be organised into related products, complementary suggestions and configurable offers.
StyleStore
Sample recommendation studio
Context
Shopper activity
Match
Catalog and rules
Show
Relevant suggestions
Suggestion canvas
Select any sample product to update the cart.
Available context
Wireless Earbuds
$79.99
Phone Case
$24.99
Catalog relationship
Charging Case
$29.99
Screen Protector
$14.99
Configured store rule
Premium Cable
$19.99 $24.99
Wireless Charger
$39.99
Related Products
Browsing and cart context
Complementary Suggestions
Relevant catalog relationships
Configurable Offers
Available store rules and data
Sample storefront, products, prices, shopper context and recommendation data are shown for demonstration purposes. Actual suggestions depend on the available catalog, customer context, store configuration and implementation.
See an example automated follow-up journey for customers who leave items in their cart.
StyleStore
You left items in your cart!
Ready
Configured reminders
Tracked
Engagement tracked
Reviewed
Purchases reviewed
Visible
Store activity
Follow-up Completed
Measure engagement and completed purchases in your connected systems
Cart Abandoned
Customer leaves items in the sample cart
A configured store event starts the journey
Configured delay
Friendly reminder sent via email
"Your items are waiting for you!"
Optional next step
Discount offer triggered
"10% OFF your cart - just for you!"
Follow-up measured
Connected systems record the customer action
Results are reviewed using available store data
Simulated demonstration data is shown to explain the workflow. It does not represent actual customer performance.
Explore sample welcome, recommendation, offer, and post-purchase messages. Each sequence is configured for the available platform, audience, and consent settings.
Welcome Email
15% off your first order!
Personalized Picks
Products you'll love
Flash Sale Alert
30% off - 24 hours only!
Review Request
How was your purchase?
Welcome to StyleStore!
Thanks for joining StyleStore. As a welcome gift, here's 15% off your first order!
Your exclusive code:
WELCOME15
Delivery
Sent and delivered messages
Engagement
Available click activity
Orders
Completed store actions
This example sequence uses simulated messages and engagement data. Delivery and performance depend on the audience, offer, consent, deliverability, configuration, and other factors.
Review example workflow activity, customer-assistance events, handoffs and connected store actions from one interface.
Illustrative interface
Store Events
Connected activity
Customer Assistance
Sample conversations
Team Handoffs
Visible for review
Workflow Status
Recorded by step
Store event received
An eligible customer or catalog event enters the workflow.
Rules checked
Audience, consent and business conditions are evaluated.
Configured action recorded
The connected service reports the attempted workflow step.
Team can review the outcome
Completed, failed and handed-off events remain visible.
Product question assisted using sample catalog information
Illustrative event
Configured follow-up recorded by the messaging provider
Illustrative event
Complex request handed to the store team
Illustrative event
The figures and events in this interface are simulated to demonstrate possible reporting features. They do not represent actual or expected customer results.
Disconnected customer conversations, store events, and follow-ups can create repeated work and an inconsistent buying experience.
Repetitive service and order-management tasks consume team time.
Repeated tasks need attention
Some customers leave without completing checkout, and the store may not have a consistent follow-up process.
Follow-up can be inconsistent
Shoppers may need help finding suitable products and understanding the next step.
Customers may need assistance
Higher sales volume can increase support and operational workload.
Workload grows with volume
Connect available store events, product information and customer journeys. The configured automation checks business rules, supports the next action and keeps activity visible for your team.
Connected Commerce Journey
Store signal → configured decision → supported action
Store signals
Customer asks
A supported product or order question
Shopper browses
Available catalog and cart context
Cart event occurs
An eligible cart journey needs review
Configured
Automation
Core
Supported actions
Assist or hand off
Answer supported questions or involve the team
Guide discovery
Show relevant items and the configured checkout route
Continue the journey
Send an eligible follow-up and record activity
Business controls
Rules, consent and handoffs
Connected systems
Available platform integrations
Reviewable activity
Completed, failed and handed-off steps
Capabilities around the journey
The final scope depends on platform access, data quality and the integrations available for your store.
Support approved questions and route complex requests to the team.
Surface relevant products using available catalog and journey context.
Configure eligible cart, post-purchase and customer follow-up sequences.
Apply audience, consent, timing and frequency controls before sending.
Prepare audience and message inputs where advertising platforms allow it.
Review connected workflow, engagement and store activity in context.
Explore sample scenarios showing how chat, recommendation, email, and cart-follow-up workflows can work together. These examples use fictional businesses and simulated data.
IMPORTANT DISCLOSURE
Examples, conversations, dashboards, charts, brands, products, prices, revenue figures, and performance data shown on this page are illustrative unless expressly identified as verified customer results. Actual results vary based on store traffic, products, pricing, implementation, integrations, data quality, customer demand, marketing activity, and other factors. Sagiam does not guarantee sales, revenue, conversion rates, cart-recovery rates, staffing reductions, or return on investment.
Configure: supported product questions, catalog search, related items, and team handoff.
Connect: product availability and the store’s checkout route.
Monitor: assisted conversations, handoffs, and completed store actions.
Configure: audience eligibility, consent, delay, message, and frequency limits.
Connect: cart, message delivery, checkout, order, cancellation, and refund events.
Monitor: delivery, clicks, completed purchases, exceptions, and opt-outs.
Configure: the metrics, date ranges, roles, and review rules the team needs.
Connect: conversation, message, catalog, cart, and order information.
Monitor: engagement, store outcomes, failed workflows, and areas to optimize.
We help plan, implement, test, and monitor the agreed automation workflows with your team.
We review your store, available data, customer journey, existing tools, and practical automation opportunities.
Our team sets up all AI systems, integrates with your store, and configures automation flows.
Connected workflows can assist customers, send configured follow-ups, and report measurable activity. Performance should be reviewed and optimized over time.
See what happens when a store event enters a connected workflow. Each route follows agreed rules, uses available platform data and keeps the outcome visible for review.
Start
Store event
Decide
Rules and data
Finish
Supported action
Customer questions
Store event
A shopper asks a supported product or order question.
Supported action
Provide an answer or hand the request to the team.
Uses available store data and approved response rules.
Cart follow-ups
Store event
A customer leaves an eligible cart without checking out.
Supported action
Send a configured follow-up and record its delivery status.
Checks audience, consent, delay and frequency rules.
Product discovery
Store event
A shopper browses products or adds an item to the cart.
Supported action
Surface related or complementary products from the catalog.
Uses available browsing, catalog and cart context.
Workflow reporting
Store event
Customer and workflow activity sits in separate tools.
Supported action
Show connected workflow status in one reporting view.
Uses available activity from approved connected sources.
Available features and results depend on platform compatibility, data quality, implementation, traffic, customer demand and ongoing optimization. Each workflow is assessed and configured for the customer’s actual store and systems.
We’ll assess your current workflows and identify practical opportunities for automation.
Implementation timing and business outcomes vary by platform, data quality, scope, traffic, customer demand, and the workflows being configured. During the initial assessment, we can provide a project-specific implementation plan, but we do not guarantee sales or revenue results.
Your team does not need to configure the technical connections alone. Sagiam can help assess, implement, test, and explain the agreed workflows. Your team remains involved in business rules, approvals, content, and ongoing review.
Compatibility depends on the APIs, webhooks, data access, and permissions available from your ecommerce and communication platforms. We review the required connections before confirming scope.
Pricing depends on the store, integrations, project scope, and ongoing support requirements. Business returns vary, and Sagiam does not guarantee a particular return on investment.
AI may help handle supported, repetitive questions and route more complex requests to your team. The level of automation depends on the use case, available data, integrations, and implementation. Staffing decisions remain the customer’s responsibility.
Commerce teams handling product, order and support work. Connected workflows, reviewed suggestions, exception handling and business controls.
Connected workflows, reviewed suggestions, exception handling and business controls. We define the screens, integrations and acceptance checks around your business requirements.
Existing data, provider access, payment or messaging accounts, app-store review and device or supplier access can affect the scope. Provider charges and approvals are agreed separately.
Plan role access, input checks, failure states and protection of customer information. Review the working journey with your team, then agree deployment, ownership and maintenance responsibilities.
Controls, integrations and ongoing support are scoped for the project. No security certification, business result or fixed launch date is implied.
Bring your users, the main tasks, existing systems and any required account access. We review these inputs and agree a written scope before implementation.
Agree source-code access, account ownership, deployment notes, tests, documentation and support responsibilities in the project scope. Hosting, provider fees and later changes are listed separately.
They depend on the screens, workflows, integrations, data quality, testing and approval dependencies. Sagiam prepares an estimate from the agreed scope rather than promising one price or duration for every project.