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Home Portfolio Twseel
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LOGISTICS OS COD + RTL MULTI-ROLE

We Didn't Build A Delivery App.
We Built Sudan's Logistics Operating System.

Public website. Merchant portal. Merchant app. Courier execution. Admin control tower. API automation. Twseel was designed as an end-to-end shipping ecosystem where every shipment, pickup, COD collection, and branch decision stays connected in real time.

307

DESIGNED SCREENS

6

PRODUCT SURFACES

4

CORE ACTORS

COD

REAL-TIME OPS

Visit Twseel Explore Case Study
WEB PORTALMerchant Portal GOOGLE PLAYMerchant App GOOGLE PLAYCourier App
twseel.net / public tracking
Twseel Public Website and Tracking Interface
Twseel Merchant Mobile Dashboard
Twseel Courier Task Dashboard

Public + Merchant + Courier

One real-time operation loop

COD + Tracking + Coverage

Built for shipping businesses

THE CHALLENGE

Logistics Breaks Down When Information Moves Slower Than Parcels

Twseel had to solve a business problem bigger than last-mile delivery. Merchants needed self-service shipment creation. Couriers needed fast field execution. Branch teams needed pricing, warehouse, and coverage control. Recipients needed public tracking without login friction. Finance teams needed COD visibility and settlement discipline.

Without a connected system, every one of those actions turns into spreadsheet chasing, branch phone calls, delayed dispatches, failed deliveries, and cash leakage.

So the mandate was not to build another courier app. It was to design the operating system for the logistics company itself.

Operational Visibility

Branch managers, operations teams, merchants, and couriers all needed the same shipment truth at the same time. Twseel turns fragmented handoffs into a shared real-time system.

Merchant Self-Service

High-volume clients cannot wait for manual support to create shipments, print labels, request pickups, or check statements. Twseel reduces routine support dependency by design.

Execution + COD Discipline

Field delivery is where profitability gets won or lost. Proof of delivery, failure handling, offline execution, route awareness, and COD recording all had to work reliably under real conditions.

ECOSYSTEM BREAKDOWN

One Shipment.
Six Connected Product Surfaces.

Twseel spans the public acquisition funnel, merchant operations, courier execution, admin control, financial visibility, and API-driven automation. That breadth is the product.

Public Website

Marketing and operations in one surface: service discovery, public tracking, rate estimation, coverage checks, and online onboarding.

Client Portal

The high-volume merchant workspace for bulk shipment creation, label printing, pickup scheduling, statements, and settlement monitoring.

Merchant App

A mobile command center for quick shipment actions, balance awareness, pickup requests, and live shipment visibility on the move.

Courier App

Pickup and delivery execution, route view, barcode scan, OTP/signature/photo proof, COD collection, and offline continuity.

Admin Dashboard

Branch setup, warehouse operations, pricing matrices, courier management, company financials, and system-wide performance oversight.

API Gateway

Auto-create shipments, rate-check at checkout, push webhooks, and keep merchant storefronts, ERPs, and operations tools synchronized.

SHIPMENT JOURNEY

From Pickup to Delivery

Twseel connects merchant action, courier execution, branch oversight, and recipient confirmation into one visible shipment lifecycle instead of disconnected status updates.

Shipment Created

Merchant or portal submits order

Pickup Requested

Address, parcel count, time window

Picked Up

Courier scans and verifies parcels

Branch Processing

Coverage, routing, and status sync

Out For Delivery

Courier route and recipient contact

Delivered

POD, OTP, and COD closure

Merchant Speed

Shipment creation, bulk upload, and pickup scheduling are designed to reduce operational waiting before a parcel even enters the field.

Real-Time Visibility

Status transitions are visible across merchant tools, courier execution, and branch control so exceptions surface fast instead of hours later.

Verified Handoffs

Scan events, proof of delivery, and COD recording make the final handoff measurable, auditable, and easier to dispute-resolve.

INTER-WAREHOUSE MOVEMENT

How Twseel Handles Merchant Pickup, Warehouse Transfer, And Final Delivery

When the merchant and customer are in different branch zones, the parcel does not move directly from pickup courier to final doorstep. Twseel routes it through the right warehouse network so each handoff is visible and assigned to the correct team.

Merchant

Shipment ready for pickup

Pickup Courier

Collects and scans parcel

Origin Warehouse

Received, sorted, and bagged

Branch Transfer

Manifest moves parcel between hubs

Destination Warehouse

Receives for local dispatch

Delivery Courier

Loads manifest for final route

Customer

Delivery completed at doorstep

Coverage-Based Routing

The system uses branch coverage zones to decide whether a parcel stays local or has to move through another warehouse closer to the customer.

Warehouse Scan Control

Origin and destination warehouse scans keep the parcel visible while it is in the inter-branch transfer stage instead of disappearing into manual limbo.

Final Manifest Dispatch

Once the parcel reaches the nearest warehouse to the customer, Twseel assigns it to the final delivery courier with the right manifest, route, and proof-of-delivery workflow.

MERCHANT JOURNEY

Self-Service For The People Who
Ship Every Day

Twseel serves two merchant realities at once: high-volume portal workflows for operations teams and quick mobile actions for business owners who need visibility between meetings, pickups, and dispatch windows.

Merchant Mobile Dashboard

Twseel Merchant Mobile Dashboard Home

Built For Quick Checks, Urgent Shipments, And Account Confidence

The merchant app is not a cut-down novelty. It is the mobile counterpart to the portal: wallet visibility, shipment status checks, pickup requests, and urgent one-off shipment creation, all compressed into fast phone-first flows.

Dashboard prioritizes financial state and shipment status

Prepaid balance, postpaid exposure, or COD settlement position needs to be visible before the merchant decides their next shipment action.

Shipment creation stays contract-aware

Service choices, pricing, and balance checks reflect the merchant's real account state instead of public estimates.

Why this matters

A merchant who can create, track, and financially reconcile shipments without calling support is cheaper to serve and more likely to stay.

Tracking Detail

Twseel Merchant Tracking Details

Tracking Without Calling Operations

Shipment timelines, recipient details, and delivery outcomes move into the merchant's hands, reducing status-check friction.

Account Overview

Twseel Merchant Financial Overview

Wallet, Settlement, And Exposure Visibility

Prepaid balance, COD settlement status, and account statement visibility reinforce trust in the operational and financial loop.

Portal Workflow

merchant.twseel.net / operations
Twseel Merchant Portal Operations Dashboard

Portal For Scale

High-volume merchants graduate to label batches, bulk uploads, recurring pickups, and deeper financial reconciliation in the portal.

COURIER EXECUTION

Field Operations Need
Speed, Clarity, And Offline Survival

Courier UX is where beautiful logistics theory meets harsh delivery reality: sunlight, bad networks, one-handed usage, COD cash pressure, and dozens of stops per shift.

Task Lists And Map Views Keep Couriers Moving

The courier app starts with execution, not decoration. Daily task overview, stop prioritization, map view, pickup context, and delivery details all reduce wasted seconds across a 30-80 stop day.

Route awareness

Couriers see task sequencing and geographic context instead of relying on fragmented calls or run sheets.

Pickup discipline

Barcode scanning, parcel verification, and issue logging digitize the handoff at the source.

Proof of delivery

OTP, signature, or photo evidence gives the business cleaner delivery resolution and fewer disputes.

Cash control

COD collection is tracked inside the same workflow instead of being handled as a separate risky side process.

Twseel Courier Task List Active
Twseel Courier Map View
Twseel Courier OTP Delivery Verification
Twseel Courier COD Cash Collection

THE DELIVERY PHILOSOPHY

The App Has To Be Faster Than The Courier's Impulse To Call The Office

If the courier reaches for the phone because the app is unclear, slow, or offline, the system is failing. Twseel's courier flows are valuable because they compress delivery action, recipient verification, and COD logging into a single reliable field tool.

48

Courier Screens

COD

In-Flow Cash Recording

FINANCIAL ENGINE

Multi-Level Cash Flow

Twseel's COD model is not just about collecting money in the field. It tracks cash from recipient payment to courier handover, branch reconciliation, and merchant settlement with a clear operational audit trail.

Recipient

Pays cash on delivery at the doorstep

Delivery event starts the money trail

Courier

Collects COD during delivery flow

Cash and proof of delivery stay linked

Branch + Finance Desk

Receives handover and reconciles against shipments

Exceptions become visible immediately

Twseel Treats Cash Movement Like An Operational Workflow, Not A Side Process

In real logistics businesses, COD breaks when delivery confirmation and cash handling live in different systems. Twseel keeps them together. The courier records the collection in the same flow as delivery confirmation, which means operations, finance, and merchant support all inherit the same truth.

That matters because branch teams need to know what cash is pending in the field, what has been handed over, what is waiting to be settled, and where disputes or mismatches appeared.

admin.twseel / financial overview
Twseel financial overview showing COD and reconciliation visibility

Collected In Field

Courier app logs COD collection alongside the delivery event.

Pending To Handover

Operations can see what cash is still sitting with delivery agents.

Reconciled By Branch

Branch or finance desks match cash, delivery state, and exception reasons.

Settled To Merchant

Final merchant payouts reflect delivery charges, COD fees, and settlement timing.

ADMIN CONTROL TOWER

The Real Product Backbone Is
The Operations Dashboard

Twseel's admin layer is where pricing logic, coverage, warehouse movements, courier management, client lifecycle, and company finance all converge. This is not a reporting afterthought. It is the operating core.

admin.twseel / operations overview
Twseel Admin Operations Overview Dashboard

Branch + Coverage Setup

Coverage zones, branch hierarchy, warehouse assignment, and service availability all determine how work gets routed in reality.

Pricing Engine

Zone-based rates, client-specific overrides, COD fees, volumetric rules, promotions, and versioned price lists keep billing controllable.

Financial Oversight

Invoicing, COD settlement, reconciliation, and agent cash management move from manual ledgers into controlled workflows.

Courier + Client Lifecycle

Onboarding, verification, suspension, contracts, permissions, and access control all live inside the same command structure.

Coverage Logic

Twseel Admin Coverage Zones Map

Pricing Matrix

Twseel Admin Pricing Matrix

Financial Dashboard

Twseel Admin Financial Overview Dashboard

PUBLIC TRACKING + API AUTOMATION

Twseel Sells To Merchants,
But It Also Serves Recipients And Systems

The public website attracts clients and handles tracking. The API layer closes the loop for high-volume merchants who want shipments created automatically the moment an order is placed.

shipment.twseel.net / public tracking
Twseel Public Shipment Tracking Delivered State

The Website Has Two Jobs: Win Trust And Remove Operational Friction

Prospective merchants need coverage visibility, service confidence, pricing context, and onboarding paths. Recipients need a fast, public tracking tool with clear status language and timeline visibility.

That dual-role website matters because logistics businesses are judged before login. Brand trust, transparency, and operational convenience all start on the public surface.

Behind that, the API gateway is what makes Twseel viable for serious e-commerce clients. Shipment creation, tracking, rate checks, pickup requests, statements, and webhook notifications turn the platform from software into infrastructure.

Public Tracking

No-login AWB search with delivery timeline and estimated delivery visibility.

Rate Calculator

Public shipping estimation for origin, destination, weight, and service type.

API Shipment Creation

High-volume merchants can create shipments and validate balances without human intervention.

Webhooks

Delivery events, failed attempts, and settlements can push back into external systems automatically.

SCREEN GALLERY

The Interface Was Designed
For Operators, Merchants, And Couriers Under Pressure

These screens are not decorative deliverables. They are the visible edge of an operating model that connects branch logic, merchant service, courier action, and recipient trust.

Merchant mobile dashboard with quick operational actions

Merchant Dashboard

Merchant shipment tracking detail view

Tracking Detail

Courier active task list dashboard

Courier Task List

Courier live map route view

Route Map

Courier COD cash collection workflow

COD Collection

Admin operations overview dashboard

Ops Overview

Coverage zones and branch map management

Coverage Zones

Public delivery tracking result page

Public Tracking

TECHNICAL ARCHITECTURE

Built For Branch Complexity,
Merchant Scale, And Last-Mile Reality

Public Website

Tracking, pricing, onboarding

Core Logistics Engine

Pricing, status, branch logic

Mobile Execution

Merchant + courier apps

API Gateway

Shipment + rates + webhooks

Coverage Logic

Zone routing + branch ownership

COD + Wallet

Settlements, balances, charges

Real-Time Sync

Status updates across all actors

307

Designed Screens

55

Shipping Mobile Screens

51

Admin Dashboard Screens

48

Courier App Screens

Ready To Build Your Logistics Ecosystem?

Twseel proves Sagiam can design far beyond a single app: merchant self-service, branch operations, public tracking, courier execution, and financial control in one connected platform.

Start Your Project +91 984-879-3673

EXPERIENCE TWSEEL

Website Merchant Portal Tracking Merchant App Courier App Company App